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Improving Municipal Services

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Executing Agency: MOLAE 8 City Councils 
Practice Area: Democratic Governance
Total Budget: US$ 1,328,479
Duration: 5 years (2007 - 2011)
Status: Ongoing
Location: Deir Ezzor, Raqqa, Hassakeh, Qamishli, Idleb, Hama, Daraaa and Sweidaa citie

Description / Overview:

This project aims at improving the quality and effectiveness of municipal services delivered by the City Councils of Raqqa and Deir Ezzor. These services have been carefully selected on the basis of thorough assessment and because of their direct impact on citizens' life and business. The specific objectives ofthe project in the both cities are:
  • Assist the municipalities' development of internal service-oriented modernisation plans, structures and information systems.
  • Simplify and optimize the administrative work at the municipal level, in introducing alternative work methods
  • Facilitate dissemination and sharing of information and knowledge to the citizens.
The project supports the enhancement and strengthening of the existing "One Window" system, through the implementation of coherent, simple and effective Municipal automated system, which could set the example for the local administration in the Syrian Eastern Region. It supports also the development of the municipality IT infrastructure and the design of an internal IT solution, aiming at improving quickly the computerization of data and the relevant processes.

Objectives:

  • Assist the municipalities development of internal service oriented modernization plans structures and information systems.
  •  Simplify and optimize the administrative work at the municipal level, introducing alternative work methods.
  • Facilitate dissemination and sharing of information and knowledge to citizens.
     

Target Beneficiaries: 
  • Citizens of 8 cities
  • Potential investors
  • Managers and Employees of the 8 City Councils 


 Implementation Strategy:

  • Preparation of analytical study of the services to be provided at both municipalities
  • 5 days w/sh on one window in Deir Ezzor
  • IT training to all staff in both cities
  • Study tour to Alco pandas
  • Start building IT infrastructure at both municipalities
  • Recruitment of 6 national coordinators in 6 cities 

Achivments/ Current Status:
  • Recruitment of project team
  • Office has been assigned to the project in Raqqa, Qamishli, Hassakeh, Idleb, Hama and Sweida
  • Office equipment procured, 

Partnerships:
  • Ministry of Local Local Administration and Environment.

Project Documents Link:
UNDP Project Management: Governance Team
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Last update of project information: 2008